Click on any question in the list below to go directly to that answer or scroll through our entire FAQ below.

Can I make and receive phone calls?

What are the visiting hours, and who is allowed to visit?

What can I expect from the treatment team?

What can I expect during a typical day at Hartgrove?

If my child enters your program, will he or she be able to keep up with schoolwork during treatment?

Can you treat individuals with substance abuse issues?

What do the units look like?

What kind of insurance does Hartgrove accept?

Does your hospital offer financial assistance?

Can I make and receive phone calls?

Yes, children and adolescent patients may make phone calls during specified times and adults may make calls during most non-therapy times. NOTE: Patients or visitors are not allowed to have cell phones on the unit.

What are the visiting hours, and who is allowed to visit?

Visits from friends and family can be a great benefit for patients hospitalized at Hartgrove. Visiting hours vary by unit, so this information will be provided by the Emergency Services Department during the admission process.

GENERAL VISITATION INFORMATION:

  • A confidential PIN number is issued to each patient at the time of admission. Due to patient confidentiality, only the legal guardian of a minor patient may give out this number. Any visitor calling or coming in must have the PIN number.
  • All visitors will be required to present valid identification prior to visiting.
  • No more than two visitors are allowed at one time.
  • Children under the age of 18 may not visit.

What can I expect from the treatment team?

At Hartgrove, you can expect that our caring staff will help you develop an individualized treatment program based on your treatment needs. You will participate in group and individual counseling sessions, treatment exercises and alternative therapies such as art, music, recreation, horticultural and animal-assisted therapy. Nursing care and mental health specialists are available 24 hours a day to support you. We also offer a variety of opportunities to include your family in the recovery process, through family sessions and treatment staffing.

TREATMENT DETAILS:

  • The patient can expect to be evaluated by a nurse as soon as they enter the hospital unit, with the nurse addressing any medical needs.
  • Within the first 24 hours at the hospital, the patient will be seen by their doctor (psychiatrist). If the doctor would like to start or change a medication, they will contact the parent or guardian for permission. The doctor will continue to meet with the patient almost every day to check in on the patient’s progress.
  • The patient will be assigned a social worker who will contact the parent or guardian to gain additional information. The social worker will meet with the patient for therapy and invite the family to join them for family therapy.

What can I expect during a typical day at Hartgrove?

Hartgrove Behavioral Health System provides short-term, acute crisis stabilization. Like most acute mental health hospitals, we use individual and group therapy. Hartgrove has specialty program groups that are based on research. Patients also participate in expressive therapy, which includes creating art projects to discuss feelings, play games and sports, horticultural therapy and unwind through animal-assisted therapy or music/dance therapy. The patients may also go to special events throughout their time in the hospital, and we hold special parties to celebrate major holidays.

If my child enters your program, will he or she be able to keep up with schoolwork during treatment?

There is time dedicated daily for school for all patients currently enrolled. Students are encouraged to work on home-school assignments if/when they have access to them. When consent is authorized, Hartgrove attempts to contact your child’s home school to coordinate lessons and verify that your child is participating in our program.

Can you treat individuals with substance abuse?

Yes, we can treat substance abuse issues as secondary to the mental health concern, providing individualized treatment for those patients struggling with substance or alcohol abuse. Our Certified Alcohol and Drug Counselors (CADC) are experienced and understand addiction and how it impacts an individual’s life. Believing that change comes from within, CADC work with the patients in a therapeutic way which help instills change and assists with aftercare recommendations once the patient is ready for discharge.

What do the units look like?

You can view photos throughout our website, and our virtual tour will take you through the entire facility.

What kind of insurance does Hartgrove accept?

We are an authorized provider for most insurance plans and work with nearly three dozen providers. For more information visit our Paying for Treatment page.

Does your hospital offer financial assistance?

You may qualify for financial assistance. Please speak with the Business Office Director for further assistance. For more information about our Charity Care policy, download the financial assistance form.