Frequently Asked Questions

Can I make and receive phone calls?
What are the visiting hours and who is allowed to visit?
What can I expect from the treatment team?
What can I expect during a typical day at Hartgrove?
If my child enters your program, will he or she be able to keep up with his schoolwork during treatment?
Can you treat individuals with substance abuse?
What do the units look like?
What kind of insurance do you require?
Does your hospital have financial assistance?

Can I make and receive phone calls? 

Yes, children and adolescent patients may make phone calls during specified times and adults may make calls during most non-therapy times.  Patients or visitors are not allowed to have cell phones on the unit.

What are the visiting hours and who is allowed to visit?

Visits from friends and family can be a great benefit for patients hospitalized at Hartgrove Behavioral Health System. Visiting hours vary by unit and this information will be provided to you by the Emergency Services Department during the admission process.

GENERAL VISITATION INFORMATION:

  • A confidential PIN number is issued to each patient at the time of admission. Due to patient confidentiality, only the legal guardian of a minor patient may give out this number. Any visitor calling or coming in must have the PIN number.
  • All visitors will be required to present valid identification prior to visiting.
  • No more than 2 visitors are allowed at one time.
  • Children under the age of 18 may not visit.

 

What can I expect from the treatment team?

At Hartgrove Behavioral Health System you can expect that caring staff will help you develop an individualized treatment program based on your treatment needs.  You will participate in group and individual counseling sessions, treatment exercises and alternative therapies such as art, music, recreation, horticultural and animal assisted therapy.  Nursing care and mental health specialists are available 24-hours a day to support you.  We also offer a variety of opportunities to include your family in the recovery process, through family sessions and treatment staffing’s.

  • The patient can expect to be evaluated a Nurse as soon as they enter the hospital unit and the Nurse will talk about any medical needs.
  • Within the first 24 hours at the hospital, the patient will be seen by their doctor (Psychiatrist). If the doctor would like to start or change a medication, the doctor or nurse will call the parent or guardian to ask for permission. The doctor will continue to meet with the patient almost every day to check in on the patient’s progress.
  • The patient will be assigned a Social Worker and they will contact the parent or guardian to gain additional information about the patient. The social worker will meet with the patient for therapy and invite the family to come in for family therapy.

 

What can I expect during a typical day at Hartgrove? 

  • Hartgrove Behavioral Health System provides short-term, acute, crisis stabilization. Like most acute mental health hospitals, we use individual and group therapy.
  • Hartgrove Behavioral Health System has specialty program groups that are based on research.
  • Patients also have Expressive Therapy where they will do art projects to discuss feelings, play games and sports, horticultural therapy and have fun in animal assisted therapy, or do music/dance therapy. The patients may go to special events throughout their time in the hospital. We do hold special parties to celebrate major holidays.

 

If my child enters your program, will he or she be able to keep up with his schoolwork during treatment?

There is time dedicated daily for school for all patients currently enrolled.   Students are encouraged to work on their “home-school assignments” if/when they have access to them. When consent is authorized Hartgrove Behavioral Health System attempts to contact your child’s home school to coordinate this and to verify that your child is participating in our program.

 

Can you treat individuals with substance abuse?

Yes, we can treat substance abuse issues as a secondary to the mental health concern.  We provide individualized treatment for those patients struggling with substance or alcohol abuse.  The Certified Alcohol and Drug Counselors (CADC) are experienced and understand addiction and how it impacts an individual’s life and believes change comes from within.  The CADC works with the patients in a therapeutic way which help instills change and assists with aftercare recommendations once the patient is ready for discharge.

 

What do the units look like?

Our photo gallery and virtual tour will take you through the entire facility. Click here to view.

 

What kind of insurance do you require?

Hartgrove Behavioral Health System is an authorized provider for most health insurance plans.

 

Does your hospital have financial assistance?

You may qualify for financial assistance.  Please speak with the Business Office Director for further assistance. Download Financial Assistance Form